Quality Manager; KSA

Quality Assurance and Quality Control Manager About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We’re on a noble mission to make healthy easy.

We think this is one of the most important problems to tackle in our world today. We have global ambitions – no small thinking here.

Saudi Arabia is one of our most important markets, operating 2 major MP sites (one in Riyadh and one in Jeddah). This role safeguards the quality and safety of every meal leaving our kitchens. It’s not only about compliance, it’s about building customer trust, preventing risks, and ensuring Calo is a brand people can depend on every single day.

We are seeking an experienced Quality Manager who will lead the development, implementation, and maintenance of food safety and quality programmes across our Saudi operations. This person will ensure compliance with SFDA and international standards, oversee audits, and embed a culture of continuous improvement and excellence in food safety. The Quality Manager will be the bridge between operations and leadership, ensuring flawless execution in every process, building systems that scale, and leading a team that protects our promise of healthy, safe, and high‑quality food.

• Develop, implement, and maintain Food Safety & Quality Management Systems (HACCP, GMP, ISO 22000, FSSC, AIBI)
• Ensure compliance with local & international regulations (SFDA, Codex, GFSI)
• Manage internal, third‑party, and regulatory audits, and oversee CAPAs (Corrective & Preventive Actions)
• Define and enforce quality control standards for raw materials, in‑process, and final products
• Oversee product testing (microbiological, sensory, nutritional, packaging integrity)
• Investigate non‑conformances, lead root cause analysis, and implement preventative measures
• Leverage data, customer feedback, and QC metrics to drive process improvements
• Lead and develop a local quality team across multiple MPs
• Build a culture of accountability and food safety excellence
• Train cross‑functional teams (kitchen, warehouse, logistics) on hygiene and quality practices
• Audit and approve suppliers to ensure safe, compliant, and reliable inputs
• Work with supply chain team to maintain secure ingredients supply with full compliance and traceability and generate a monthly supplier evaluation report
• Conduct risk assessments for ingredients, packaging, and third‑party providers
• Maintain accurate records of all QC checks, audits, and compliance reports
• Drive and track the key quality KPIs (customer complaints, recalls, NCs, consistency … etc)
• Report performance metrics to leadership with actionable recommendations

• Bachelor’s degree in Food Science, Microbiology, Chemistry, Food Technology, or related
• 8+ years of progressive quality & food safety experience in catering, dynamic kitchen operations or handcrafted food manufacturing
• 3‑4+ years in a leadership/managerial role with experience to manage teams remotely
• Strong knowledge of HACCP, GMP, SFDA regulations, ISO/FSSC, AIBI and BRCGS standards
• Hands‑on experience in kitchens, catering, or large‑scale food production
• Lean Six Sigma or other continuous improvement exposure is a plus
• Additional certifications (Lead auditing, LSSGB, BRCGS) highly preferred

• Data‑driven, detail‑oriented, and highly organised
• A confident leader who motivates and empowers teams
• Strong communicator, able to simplify technical concepts for all levels
• Skilled in problem‑solving and root cause analysis
• Calm under pressure with a strong sense of integrity and commitment to food safety
• Thrives in fast‑paced, high‑growth environments

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (60‑90 mins)
• Culture‑fit interview (30‑45 mins)
• Kitchen Visit
• Offer stage

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!