Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to support quality management, compliance, and continuous improvement initiatives across organizational processes and digital services. The ideal candidate will ensure adherence to governance standards, operational procedures, and quality frameworks while contributing to service excellence and performance improvement initiatives.

• Develop and implement quality assurance processes, standards, and procedures.
• Conduct quality reviews, audits, and compliance assessments across operational and technical activities.
• Monitor process adherence and identify gaps, risks, and improvement opportunities.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.
• Prepare quality reports, audit findings, and performance documentation.
• Collaborate with internal stakeholders to ensure compliance with organizational standards and policies.
• Track quality KPIs and support performance measurement activities.
• Assist in maintaining documentation, governance controls, and quality records.

• Bachelor’s degree in Quality Management, Information Technology, Business Administration, or a related field.

• Minimum of 5 years of experience in Quality Assurance, compliance, governance, or process improvement roles.
• Strong understanding of quality assurance methodologies and compliance practices.
• Experience in audit management, process monitoring, and quality reporting.
• Familiarity with governance frameworks and operational standards.
• Strong analytical and problem-solving skills.
• Excellent documentation and reporting capabilities.
• Strong communication and stakeholder coordination skills.
• Ability to work effectively in structured and fast-paced environments.