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CX Quality & Standards Leader

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Confidential
Full Time position
Listed on 2026-06-11
Job specializations:
  • Quality Assurance - QA/QC
  • Management
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Confidential in Riyadh is looking for an experienced CX Quality Governance & Standards Manager to lead the Customer Experience Quality function. This role includes managing quality frameworks, overseeing evaluations across channels, analyzing quality data, and coaching team members. The ideal candidate should have strong expertise in CX Quality Management, knowledge of COPC standards, and excellent communication skills. This position offers an opportunity to improve service quality and customer satisfaction across all touchpoints.
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