Quality Operations Coach.Regional Quality

Job Purpose

Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.

• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non‑compliance reports and communicate to concerned departments and follow up on raised noncompliance reports till it is closed.

• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow on raised NCRs till it is closed.

• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.
• Fill the necessary forms (Complaint forms and Investigation forms) and communicate it to Operation regional Manager.

• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.

Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.