Quality Operations Coach.Regional Quality

Job Purpose: Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.

• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non-compliance reports and communicate them to concerned departments and follow up on raised noncompliance reports until closed.

• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow up on raised NCRs until closed.

• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.
• Fill the necessary forms (Complaint forms and Investigation forms) and communicate them to Operation regional Manager.

• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.

Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.

• Bachelor’s degree in quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or any other relevant field is required.
• Certified Lead auditor is preferred.

• Minimum 5 years of experience with (3) years at an Audit and Quality position.
• Knowledge in Quality management and Supplier audit programs.
• Knowledge of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authorities’ standard requirements.
• Have experience in different fields of food safety & hygiene (Manufacturing, Retail or Hospitality).
• Leadership, developing others, Emphasizing on Excellence, Attention to Details, Thoroughness & dealing with Complexity.
• Ability to work well under pressure.
• Have diplomatic, tactful and resilient qualities.

• Process mapping and Improvement.
• Root Cause analysis.
• Excellent problem solving, team building, planning and decision making.
• Communication skills.
• Negotiation skills.
• Anticipates and overcomes obstacles.
• Microsoft (Word, Excel, PowerPoint and Visio).