Research & Program Coordinator

Description

We’re a team of 6 passionate researchers, looking for a Research Coordinator to join our team in Saudi Arabia.

• Department:
  Design
• Employment Type:
  
  Full Time
• Location:
  
  KSA
• Reporting To:
  Amani Fairak

• UX Researchers
• Product Managers
• Product Designers
• UX Writers
• Marketing

• Recruit users, both customers and merchants, from inside and outside Tabby, for research studies, both remotely and in-person.
• Coordinate and facilitate in-person research sessions, and other research events.
• Conduct quick user calls and share findings with product teams.
• Create and manage user panels for rapid testing.
• Review and select research tools (eg, Question Pro, Ethnio, Lyssna).
• Contribute to the development and maintenance of research policies and templates.
• Create and manage engaging research activities, such as events and workshops for stakeholders.
• Review and improve research activities based on feedback.
• Create and/or contribute to AI-based research projects to optimize research processes and outputs.

Note:

This role is open to bilingual candidates only in Arabic/English.

• Experience in recruiting users for research, managing personal data cross-country, to the highest ethical standards.
• Experience in setting up research operational projects such as user recruitment panels, knowledge sharing hubs, managing research tools, or similar work experience.
• End-to-End Ownership: A proactive self-starter who takes full accountability for project life cycles.
• Problem-Solving: A “can-do” mindset focused on project impact for the end user.
• Organizational and resource skills with proven ability to manage complex and coordinate multiple projects simultaneously without compromising on detail.
• Collaboration and Adaptability: A natural relationship-builder who leads their own work while remaining highly adaptable.
• Communication:
  Highly articulate in both written and verbal formats.
• Ethics and Compliance:
  Commitment to the highest standards of data ethics and local regulations.

• A Master’s degree in Computer Science, Business Administration, or equivalent practical experience using AI to optimize business processes.
• Project or product management experience in research ops products.
• Knowledge of using Claude or Cursor to optimize workflows.

• Independence: you will be assigned your own project from day one, giving you full ownership from start to finish.
• Making an impact: you have a real opportunity to share your passion in advocating for customers, ensuring that your research findings improve customer experience.
• Working hours:
  
  as per local regulations, but we care more about quality than hours put in.