Waitress; Females

Riyadh, Saudi Arabia | Posted on 07/26/2026

The Waitress is responsible for delivering exceptional customer service by providing prompt, courteous, and professional food and beverage service to guests. The role ensures guests enjoy a memorable dining experience while maintaining the highest standards of hospitality, cleanliness, and operational efficiency in accordance with PATTIS standards.

• Welcome guests warmly and professionally upon arrival.
• Escort guests to their tables when required.
• Present menus and explain menu items, daily specials, and promotions.
• Ensure guests receive attentive and personalized service throughout their dining experience.

• Accurately take food and beverage orders.
• Enter orders into the POS system promptly.
• Serve food and beverages according to company standards.
• Monitor dining tables and anticipate guest needs.
• Ensure timely delivery of orders and maintain service excellence.

• Address guest inquiries, concerns, and special requests professionally.
• Resolve minor guest complaints or elevate issues to supervisors when necessary.
• Follow up with guests to ensure satisfaction with food and service.
• Build positive guest relationships to encourage repeat business.

• Set up and prepare dining areas before service.
• Ensure tables, chairs, and service stations are clean and properly arranged.
• Assist in maintaining restaurant cleanliness and hygiene standards.
• Follow opening, closing, and shift procedures.

• Present guest bills accurately.
• Process cash, card, and electronic payments according to company procedures.
• Ensure all transactions are recorded correctly.
• Maintain accountability for assigned cash floats where applicable.

• Adhere to food safety, health, and hygiene regulations.
• Maintain personal grooming and hygiene standards.
• Report any safety concerns immediately.
• Ensure cleanliness of service equipment and dining areas.

• Coordinate effectively with kitchen and service teams.
• Support colleagues during busy periods.
• Participate in team meetings and training programs.
• Contribute to a positive and professional work environment.

• Represent PATTIS professionally at all times.
• Maintain company service standards and values.
• Promote a positive image of the company through excellent customer service.

• High School Diploma or equivalent.
• Hospitality or Food & Beverage certification is an advantage.

• Minimum 1–2 years of experience in restaurants, cafés, hotels, catering, or hospitality operations preferred.

• Understanding of restaurant operations and customer service principles.
• Familiarity with POS systems.
• Basic food safety and hygiene knowledge.