Reception

Welcoming and greeting customers in a proper and professional manner, organizing reservations, and ensuring the customer has a distinctive experience from the moment they enter the restaurant until they leave.

• Welcome customers and greet them in a polite and friendly manner.

• Organize and confirm customers’ reservations and update the reservation schedule.

• Respond to customers’ inquiries related to the restaurant, menu, and available services.

• Handle phone calls and reservation messages when needed.

• Handle customers’ notes and forward complaints to the relevant supervisor when needed.

• Maintain continuous coordination with the dining room team, kitchen team, and management.

• Comply with the restaurant’s policies, service standards, and professional appearance.

• Good communication and customer service skills.

• Tact, good appearance, and the ability to work in a team spirit.

• Ability to work under pressure and during peak times.

• Proficiency in using reservation systems or point-of-sale systems.

• Preferably, a good level of English.

• Preferably, prior experience in restaurants or in the customer service field.

• Work on a shift schedule according to the restaurant’s timetable.

• Work on weekends, occasions, and holidays.