Deputy Boutique Manager

Reference code: JR114144

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

Are you passionate about retail excellence and people development? Do you have a genuine interest in shaping the client experience and leading high‑performing teams? As a Deputy Boutique Manager, you will partner closely with the Boutique Manager to elevate boutique operations and performance. You will lead by example, ensure exceptional service, and act as a key driver of Cartier’s boutique strategy in KSA.

As a Deputy Boutique Manager, your mission is to act as a strategic leader within the boutique, ensuring daily operations are run seamlessly while cultivating a strong team culture and delivering a consistent luxury client experience. This role is instrumental in anchoring the boutique as a retail reference point and will be pivotal in translating the Maison’s vision into local success.

Among various responsibilities, your main missions are to:

• Lead and develop the boutique team with a focus on performance, inclusion and engagement,
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards,
• Contribute to the definition and implementation of boutique strategies and activations,
• Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

• Lead, coach and grow a diverse and high‑performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.

• Define and implement a boutique‑specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

• Co‑define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in‑store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

• You have a minimum of 5–7 years of experience in luxury retail or a customer‑centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high‑end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail‑oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

As a place where singularity thrives together, we value the uniqueness of…