Boutique Manager

Manager - Recruitment & Client Relations @ NADIA | Driving Talent Acquisition Success

Nadia`s client is a renowned luxury jewelry brand requires a Boutique Manager with experience in producing desirable sales results, achieving the sales target, objectives, sales revenue and maintaining a sustainable customer enchantment in luxury level by mastering the sales process, product knowledge for optimum profitability. Maintain Key Client relationship and assure a professional customer service behavior that exceeds customer expectations.

• Daily briefs for the team to cover Sales performance, CRM Review, and daily objectives.
• Weekly meetings with the respective manager to deliver:
  Market Brief, Team updates, Retail Performance analysis, and upcoming opportunities.
• Weekly meetings with the team to review the KPIs, merchandising needs, Special orders follow up, opportunities in the pipeline, personal targets achievements, and all other boutique related matters.
• Lead the boutique to reach monthly and annual targets.
• Analyze sales statistics to determine business growth potential, and monitors sales performance on a continuous basis. Submit all this information in the monthly report
  .
• Seek new customers and new sales opportunities, initiates action plan to approach and secure new businesses for the Company.
• Lead, develop, build and influence a top notch and experienced sales team, through continuous mentoring, training and weekly meetings.
• Ensure proper stock levels are maintained and dead stock depleted in the boutique.
• Facilitate and convey feedback to the management regarding retail needs and challenges.
• Ensure that all sales team contact the regular and potential customers through phone call or direct contact.
• Maximize the usage of salesforce™ CRM system by all the sales team by encouraging the team and reinforcing its benefits.
• Prepare the boutique for welcoming customers: checking the showcase, displays, monitor cleanliness and tidiness of the boutique at all the times, and assure the inventory count and control upon every beginning of the shift.
• Manage or assign someone to handle the petty cash, and monitor the weekly reports shared with finance department.
• Placing new order related to stock gap and sales tools.
• Handle the business emails for any requirements.
• Ensure that all boutique team are aligned with Company’s grooming standards, work etiquette and product displays are according to the 5s methodology.
• Responds to any management project when assigned (attending events and exhibitions).
• Manage the team labeling any newly received items, or upon price change.
• Manage and audit the repairs received from customers, and call customer for collection.
• Inventory and cash control.
• Work along with Marketing team by providing report about customer require and what to advertise.

• Preferably Arabic Speaker (optional)
• Leadership and Management skills
• Interpersonal skills
• Be able to network and negotiate.
• Team Player
• More than 5 years’ experience on the same role
• With existing clientele list

• Mid-Senior level

• Full-time

• Sales, Marketing, and General Business

• Retail, Retail Luxury Goods and Jewelry, and Retail Apparel and Fashion