Sales Supervisor

Overview

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

As Sales Supervisor, you will lead the team in delivering exceptional customer experiences, driving commercial performance, and ensuring seamless store operations while acting as a true ambassador of the brand.

• Lead by example and represent the brand by consistently embodying and communicating its values and philosophy through all activities and interactions with customers, stakeholders, and team members.
• Define, execute, and closely monitor the brand action plan to achieve sales targets and key performance indicators, while ensuring the team has a clear understanding of the business direction and brand objectives.
• Stay ahead of market trends, product developments, and competitor activity, sharing insights and feedback with relevant back-office and cross‑functional teams to support informed decision‑making.
• Identify, recruit, develop, and retain high‑performing talent by acting as a coach to the team, promoting a growth mindset, and leveraging the Group’s learning tools, platforms, and structured development plans.
• Monitor individual and team performance on an ongoing basis, providing regular feedback, documenting performance improvement plans transparently, and supporting continuous professional growth.
• Foster a positive and inclusive work environment built on trust, respect, and fairness, while acting as the voice of employees by escalating feedback, challenges, and concerns to leadership and HR when needed.
• Ensure full adherence to sales, operational, HR, legal, safety, and security policies and procedures, collaborating closely with relevant teams to improve processes and escalate issues for timely resolution.
• Maintain excellence in store operations by ensuring high operating standards across stock management, visual merchandising, and floor organization in line with brand guidelines, while optimizing floor coverage through traffic analysis and peak‑hour planning.

• Minimum 3 years of experiences in luxury retail.
• Fluent in English

• Represents and champions the brand’s values through consistent leadership, behaviors, and customer experiences.
• Drives sales and KPI performance through clear action planning, data analysis, and commercial decision-making.
• Builds and develops high-performing teams through effective hiring, coaching, and continuous learning.
• Manages performance with fairness and accountability through clear expectations,…