Department Manager - Sales ALO Park

DUTIES & RESPONSIBILITIES

The Department /Assistant Store Manager – Sales & Service plays a vital role in leading the sales floor, managing daily team operations, and ensuring a seamless client experience aligned with ALO’s brand ethos. This position is focused on maximizing in-store sales performance through hands-on leadership, efficient scheduling, and proactive customer engagement. The ideal candidate is a natural team motivator with strong retail acumen, people management skills, and a passion for wellness and lifestyle retail.

Lead by example on the shop floor to ensure active presence and role modelling for the team.

Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.

Conduct regular briefings, floor walks, and individual check-ins to drive performance and motivation.

Handle employee relations on the floor by addressing concerns, giving real-time feedback, and escalating issues when needed.

Ensure continuous product knowledge updates and role-specific training.

Deliver exceptional customer service by ensuring all team members provide personalized and wellness-driven experiences.

Handle escalated customer situations with empathy and professionalism to uphold ALO’s high standards.

Foster a welcoming environment that reflects ALO’s lifestyle values mindfulness, wellness, and community.

Monitor daily sales performance, conversion rates, and other key retail metrics.

Identify commercial opportunities on the shop floor to drive upselling and cross-selling.

Ensure sales targets are clearly communicated to the team and regularly reviewed.

4. Cross-Functional Collaboration

Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.

Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.

• Retail Floor Leadership:
  Minimum 4 years of experience in a similar management role within fashion or lifestyle retail.
• People Management:
  Strong coaching skills, capable of motivating and guiding sales teams.
• Customer Centricity:
  Clear understanding of premium client service expectations.
• Operational Efficiency:
  Skilled in rota planning, real-time issue handling, and team supervision.
• Sales-Driven Mindset: KPI and performance-oriented with a proactive approach to improving results.
• Adaptability:
  Ability to thrive in a dynamic retail environment, adjust priorities, and support brand initiatives.
• Advanced/ Good level of English required.