Store Manager, Retail & Store Manager

We're looking for an extraordinary Leader to head up one of our most exceptional stores and contribute to our unique Sephora culture. As Store Manager you are a key team member who inspires, leads by example, and makes life a little more beautiful for our clients and teams. Everyday at SEPHORA will bring new and exciting opportunities, so get ready to explore, experience, think creatively and work strategically to drive store performance.

This is a truly unique opportunity to share, grow and showcase your passion, knowledge, and expertise in an exciting, diverse and fast‑paced environment.

You will excel and enjoy this role if you are ready to actively handle the following missions:

• Create amazing customer experiences through strong client focus and collaboration
• Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.
• Embody SEPHORA attitude and set an example for the team
• Provide support to the team in difficult situations ensuring client's satisfaction
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI's
• Take over floor leadership segments and ensure the floor is always managed and covered
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client
• Use Sephora's tools and data (Love Meter, CEE etc...) to measure and analyses and propose action plans to enhance the customer experience
• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction
• Embolden the team to use our omni channel tools to deliver a customized service
• Build a strong relationship with Brand Managers and follow up on Brand BAs
• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI's
• Provide support for the Retail Manager in analyzing results and proposing action plans to enhance client experience and drive all related KPI's
• Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability
• Identify, analyze, and forecast sales and opportunities
• Move the organization forward by consistent commitments to meeting objectives & results
• Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met
• Reinforce sales policies and techniques established at SEPHORA University with all team members
• Balance and drive the sales target among selective, exclusive and Sephora Collection
• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target

• Manage day to day store operations
• Drive operational initiatives and ensure profitability and efficiency of the store
• Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide
• Optimize and oversee operations with the Retail Manager to ensure efficiency and that the store is compliant with company policies and operational guidelines.
• Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security)
• In collaboration with the Retail Manager, ensure the store projects an excellent image through cleanliness and product restocking
• Together with the Category Managers, encourage the team to