Sales Store Supervisor - الخفجي - بائع​/ه أول - مشرف​/ه معرض - Alkhafji

organization: gsms grade: direct reporting line: market/country: cost center/budget and/or revenue responsibility: location: purpose & impact on organization:

you contribute to the store profitability by:

• meeting or exceeding store sales and profit targets
• managing all resources within the store to provide a leading consumer experience
• driving the proper execution of established policies, procedures, initiatives, and directives

• support the store manager with the commercial success of the store in the by:
  • analyzing relevant sales data and make commercials decisions to increase net sales and kpis (key performance indicators)
  • addressing identified improvement areas in the store, involving the district manager or other retail back office partners as needed
  • leading the service standards connect-engage-inspire by example, maximizing the amount of time spent selling and leading team members on the sales floor
  • scheduling team to properly serve consumers, drive sales and execute tasks
  • ensuring the legal and financial integrity of the store
• be a brand advocate, consistently exhibiting the 3 cs (confidence, collaboration and creativity)
• ensure in-store brand execution according to established standards and directives
• ensure all team members are trained on foundational and seasonal brand and product knowledge
• lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
• lead and coach the store team on all omnichannel related sales tools
• lead and coach our store team on the digital consumer journey in the store
• manage all store operations in a systematic and efficient manner, as per established policies and procedures
• ensure all established visual merchandising and in-store communication standards are consistently executed and maintained in the store
• ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• ensure cash register transactions are processed quickly and accurately
• lead and implement all applicable loss prevention policies and procedures
• maintain a safe and productive shopping and working environment
• comply with all operational policies and procedures and ensure the store team members also comply
• coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
• takes ownership of store kpis and ensures team are aware of kpis and how they contribute
• actively maximizing sales and minimizing loss
• keeps an up-to-date awareness of our competitors
• implements improvements to operations and processes contributing to the performance of the store
• ensure all omni channel services are managed with operational excellence
• collaborate productively and respectfully with team members
• communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• seek coaching and learning opportunities to continually improve your performance
• complete all applicable training programs and effectively apply the learning on the job
• always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
• manage the recruitment and training of store team members
• ensure all hr policies and procedures are adhered to
• create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• work with the store manager to identify and develop select strong performers with potential for growth along the retail field career ladder
• complete all applicable training programs and effectively apply the learning on the job
• seek coaching and learning opportunities to continually improve own performance

• not applicable

• customers
• store manager
• district manager
• vendors and support functions (e.g. Visual merchandising, facility services, etc.)
• local administration (e.g. Mall management)