Christian Dior Deputy Boutique Manager KSA- SAUDI Nationals

Overview

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior's standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

• Business Leadership & Commercial Performance
  • Support the Boutique Manager in achieving and exceeding boutique sales targets.
  • Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
  • Lead daily business follow ups and sales briefings with the team.
  • Identify opportunities to maximize boutique performance.
  • Support cross category collaboration to optimize business results.
• Client Experience & Client Development
  • Ensure an exceptional luxury client experience aligned with Dior standards.
  • Develop relationships with high value clients and VIPs.
  • Encourage client appointments, private presentations, and client outreach.
  • Support the team in building and maintaining strong client portfolios.
  • Monitor consistency of service across the boutique.
• Team Leadership & People Development
  • Support the Boutique Manager in leading and motivating the team.
  • Provide coaching on sales techniques and product knowledge.
  • Ensure clear communication of targets and expectations.
  • Support recruitment, onboarding, and team development.
  • Participate in performance reviews and development plans.
• Boutique Operations & Compliance
  • Ensure smooth daily boutique operations.
  • Oversee opening and closing procedures.
  • Monitor stock management and inventory accuracy.
  • Ensure compliance with company policies and procedures.
  • Maintain visual merchandising and boutique presentation standards.
• Leadership Support
  • Act as main support to the Boutique Manager.
  • Take responsibility for the boutique in the absence of the Boutique Manager.
  • Coordinate with regional teams including HR, Retail Operations, and Merchandising.
  • Ensure clear communication across the boutique team.

• 5 to 7 years experience in luxury retail.
• Previous supervisory or management experience.
• Proven track record in driving sales performance.

• Leadership and team influence
• Client centric mindset
• Strong interpersonal communication
• Problem solving and decision making
• Ability to work under pressure
• Adaptability and resilience
• High level of professionalism
• Accountability and ownership
• Team motivation and engagement
• Conflict management

• Luxury retail sales management
• Clienteling and CRM management
• Retail KPI monitoring and analysis
• Sales performance tracking
• Boutique operations management
• Inventory and stock control
• Cash handling and reporting
• Visual merchandising standards
• Team coaching and training
• Client portfolio management
• Microsoft Office and reporting tools