Senior Sales Associate

Job Responsibilities Customer Service

• Be polite and courteous to customers and handle their complaints with extra care.
• Collect customer data and provide to direct manager on monthly basis.
• Provide appropriate after sales service to all customers.
• Provide feedback to line Manager about customer needs.
• Ensure to keep all promises made to customer.
• End sales in a way to retain customer.
• Manage high standard of hygiene.

• Achieve sales as per daily, weekly and monthly targets.
• Handle more than one customer.
• Follow the six selling steps.

• Ensure stock is displayed on the sales floor according to store standards.
• Update all the new arrivals, pricing…etc.
• Assist in accurate stock count and keeping a track of all the stock.
• Handle the product with utmost care, along with the POS (Point Of Sale) and packing material.
• Stock Replenishment Management.

• Be aware of product and the brands handled.
• Communicate products features, advantages and benefits to all customers.
• Understand and follow brand concepts.
• Decorate the windows, shop graphics and POS materials.

• Follow all the policies and procedures tightly.
• Ensure safety, security and cleanliness of store is given high importance.
• Handle POS system confidently.
• Manage cash properly.
• Implement checklist daily to assure retail atmosphere is excellent as per standard.

Young energetic candidate with good communication skills, very good English speaking, customer service oriented, creative, smart, presentable. 2-3 years in fashion sales experience. Age 21-27 years old, graduate or undergraduate, flexible, humble, good persuader, good negotiation skills, potential, team spirit and willing to learn continuously.