Saudi National Retail Sales Associate – Customer Experience

BRAND/DIVISION:
Retail

JOB TITLE:

Sales Associate

REPORTS TO:

Showroom Manager

• Responsible for all sales activities, works with the team to achieve customer satisfaction and meets sales targets in line with the company vision and values.

• Greets and assists customers in a cheerful and courteous manner.
• Arranges and displays merchandise to promote sales.
• Handles the cash counter and processes sales transactions. Report any discrepancy immediately to the Supervisor.
• Ensures the consistent delivery of customer service and client satisfaction.
• Maintain stock level; proactively replenish stock as and when needed.
• Ensures that all stocks are clearly and correctly priced.
• Recommends additional products/items to the customer (Add-on & cross selling) to meet their needs as well as to improve sales.
• Attends to customers’ requirements, queries and complaints and resolves them effectively. Refers to the management as and when necessary.
• Maintain awareness of all items as well as knowledge of current sales and promotions.
• Full awareness of Store Retail Policies such as payment, exchanges, refunds, and security practices.
• Maintain stockroom cleanliness and keep a proper stock location.
• Accurately perform goods receipt processing, including comparing it with the packing list, process validation in the POS system, tagging, pricing, stocking, and displaying.
• Conducts inventory checks and reports to the manager to ensure availability of items.
• Helps in maintaining the cleanliness of the store, ensuring that it is always presentable.
• Flexibility to work timings (shift options) and willingness to be relocated.
• Adheres to all company policies, procedures, and business ethic codes.

• Minimum 2-3 Years. Experience in Retail Sales Environment. (Preferably Fitness & Sports Industry Experience in KSA) worked as Fitness personal trainer and having a KSA driving license is an advantage.
• A bachelor’s degree is preferable in marketing so can emphasis on social media and technology platforms.
• Knowledge of customer service and sales principles.
• Ability to work with the team to achieve the sales targets.
• Ability to deliver service excellence.
• Good Computer skills (MS office), SAP experience is an advantage.
• Basic business administration knowledge.
• Pleasant personality
• Good in communication skills
• Available to join immediately.