Stock and Back Office Executive

YOUR MISSION

In charge of stocking merchandise onto shelves, organizing the sales floor to create a pleasant and safe shopping environment.

• Stock merchandise onto shelves and organize the sales floor to create a pleasant and safe shopping environment.
• Execute a broad range of established service operations tasks, including resolving subprocesses or decisions/parameters to provide efficient operations service.
• Support team members by performing routine inventory tasks and following established procedures.
• Train and coach colleagues to handle nonroutine transactional activities, stock shelves, replenish inventory, and present merchandise effectively.
• Conduct a range of customer service activities, including managing complex or atypical customer cases and inquiries.
• Organize work schedules to ensure task completion, coordinate with support services, and assign short-term tasks to team members as needed.
• Perform operational tasks by adhering to established processes, adjusting multiple settings or parameters to meet performance standards.
• Follow mandatory procedures and methods of work, including the use of personal protection equipment, to safeguard the environment and ensure the well-being of self and others.
• Prioritize workflow to meet quality and timeliness standards, utilizing performance management systems to enhance personal performance.

• Post‑Secondary Non‑Tertiary Education.
• Sound experience and understanding of straightforward procedures or systems.
• Limited managerial experience.

• Strong organizational skills.
• Effective communication and customer service abilities.
• Proficiency in inventory management and operational processes.
• Ability to train and mentor team members.
• Attention to detail and adherence to safety protocols.
• Capability to prioritize tasks and manage time efficiently.