Retail Supervisor

Position Purpose

The Retail Supervisor is responsible for supporting the sales and operations in all stores in their designated region. Responsible for providing inspirational management of the Sales team, focusing on excellent Customer Experience and driving commercial priorities.

• Monitor sales and services results. Analyze Sales KPIs and take necessary steps in order to optimize sales performance.
• Assure proper communication and execution of all commercial priorities:
  Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services.
• Optimize Gross Margin by maximizing sales by Categories and Markets.
• Regular visiting area stores (90% of time) in line with Sephora standards to drive operational excellence and assure expected sales results.
• Support store to deliver consistent qualitative KPI’s.

• Support in the management of all retail operations within assigned area of responsibilities.
• Monitor stock level and shrinkage of all inventory items and execute stock takes in line with Sephora policy.
• Support with store openings and renovations including all merchandising changes in line with Sephora standards, including animations and launches.
• Monitor effectiveness and usage of all Beauty Pass recruitment tools in order to optimize recruitment results.
• Closely monitor client service reporting and take necessary steps to improve the level of service.
• Conduct Audit and Stores checklist.
• Support on getting right stock and replenishment.
• Support on podium booking during key commercial period.
• Monitor store scheduling and attendance.

• Participate in recruitment of store managers and personnel to assure best quality of candidates joining the team.
• Provide strong leadership and direction to Stores Personnel at all levels.
• Identify and establish development opportunities to improve sales and customer experience.
• Support on team development (Training attendance, training needs, in-store briefing and coaching).
• Review with the store managers’ annual performance review and quarterly review.
• Create a disruptive / energetic environment in store.

• You have a Degree in Business or Administration.
• You have experience in Customer Experience.
• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• Comprehensive beauty Industry knowledge, up to date on trends and latest products.
• Competent in Microsoft office, with knowledge in PowerPoint & Excel.
• You have Flexibility, adaptability & creativity.
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Retail Managers and different support teams within Sephora Middle East HQ.
• You have a Minimum of 5 years’ experience in sales, operations and/or services within the beauty/retail/hospitality industry.

Community: authenticity is embraced, and the strength of our differences fuels our collective spirit.

Culture of empowerment:
Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

Work that brings fulfillment:
From delighting clients everyday, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.