Fashion Consultant - Max Mara

What you’ll be doing

Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role using physical and digital channels to connect with the customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their expertise in fashion and style.

• Drive the business
• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Collaborate with team members and maintain positive relationships to develop a constructive work environment
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained
• Maintain and understand customer purchasing patterns and behaviors and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Stay abreast of latest fashion trends, social media campaigns, products and competitors, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
• Participate in the brand’s events when required inside or outside the store
• Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences
• Use impactful storytelling with customers to maximize their experience through education and entertainment
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
• Use clienteling techniques and tools to connect virtually with customers, build a one‑on‑one relationship based on trust and human touch and drive loyalty (such techniques and tools include messaging, virtual shopping appointments, etc.)
• Prepare and process e‑commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
• Managing and creating effective and efficient clientele data reporting and analytics, while also maintaining accuracy of data collection
• Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)

• Minimum Experience:
  
  2–3 years in fashion retail
• Communication Skills
• Styling & Product Knowledge
• Technical & Operational Skills

• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts
• Learning and development opportunities and exposure to different assignments within your role or through internal mobility

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.