Sales Associate

Key Responsibilities

• Sales driven in line with ALAÏA commercial strategy and sales ceremony
• Reaching monthly store targets with the team.
• Increasing average basket in quantity and value (UPT, ATV).
• Developing cross-selling.
• Knowing RTW and Accessories construction and vocabulary.

• Bringing to life the ALAÏA customer experience.
• Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique.
• Welcoming Client, in the Boutique, over the phone, by e‑mail, according to ALAÏA guidance and standards.
• Developing the client book and updating the customer database.
• Developing Client loyalty through excellent service and Treatment.
• Reinforcing clientele relationships with consistent follow up.

• Taking part actively in team meetings, events, annual inventory counts and all daily operations as required.
• Respecting and ensuring the highest standards of the displays in line with the Boutique guidance.
• Ensuring a constant Boutique cleanliness and tidiness.
• Respecting and applying security rules and mindset.

• Maintaining excellent level of product knowledge, understanding products and trends, collections.
• Following the ALAÏA Grooming.
• Working closely with partners and teams.

• Professional experience gained from luxury retail experience.
• Excellent high Client Treatment standards.
• Team player with excellent inter‑personal skills.
• Multi-tasker.