Retail Director

Overview

Key Mission of the Retail Director is to lead the KSA, Kuwait and Bahrain retail operations and to develop the FENDI business into the related markets proactively contributing in the step change of the retail culture, boosting the Top Store approach within the network.

• Develop and implement commercial action plans to grow the business
• Manage boutiques operations, staff, merchandise and customer service
• Monitor sales performance versus the budgets and targets and take necessary actions accordingly
• Communicate vision, strategy and clear direction to retail staff
• Structure the organization of retail activities and allocate responsibilities
• Ensure adequate staffing through recruitment, rotation, mobility, training and development
• Work closely with the Training and VM Departments to ensure proper training to sales staff and appropriate display
• Propose layout adjustments as needed to ensure commercial efficiency
• Manage existing store network projects: expansion, renovation, relocation, closure, etc.
• Participate in lease negotiations with landlords
• Work closely with the communication events department to execute local events
• Propose and effectively implement local marketing, customer relations, VIP strategies to promote the brand’s image

• 7–10 years experience in Fashion/Luxury Sales
• 5–7 years experience in multi‑location management of a retail luxury business
• Knowledge of GCC Countries and previous retail experience
• Bachelor’s or Master’s Degree
• Manages his/her image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationship skills, self‑reliant, friendly and patient
• Leadership, confidence, organization, professionalism
• Strong customer orientation skills
• Administration and financial skills
• Goal‑oriented approach, multitasking
• Computer skills and retail management system knowledge
• Strong knowledge and/or interest for fashion/luxury industry
• Fluent English;
  French and/or Italian are a plus