Store Manager, Retail & Store Manager

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

• Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.
• Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Use the Sephora Attitude and selling techniques to build and maximize each client’s basket.
• Contribute to achieving store monthly turnover and to the store commercial & operational KPIs.
• Have a focus on achieving the store’s services target.

• Support your store team in explaining and demonstrating new products to the clients.

• Apply the policies and procedures according to Sephora standards.
• Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
• Assist your store in all departments where necessary (cash, operations other axis).
• Contribute to the overall store’s image through cleanliness and product restocking.
• Contribute to improving audit findings.

Keep the knowledge and skills up to date by attending regular training and convention events, either in class at Sephora University or in store and by connecting and actively using our digital training platform (360 e-learning).

• Proven successful sales and services in store.
• Minimum 1 to 2 years’ experience in sales.
• Strong selling techniques.
• Punctual.

• Community – authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.