Assistant Store Manager

Position Objective

Ensuring the highest levels of customer service are provided by retail staff and ensuring they have the skills and support required for maximizing sales, assisting the Store Manager in efficient and profitable operation of the store, and assuming end‑to‑end store responsibility in the absence of the Store Manager.

• Must be fashionable / well‑groomed and possess up‑to‑date product knowledge to ensure minimal stock loss.
• Maintains knowledge of new product, trend and fashion directives at all times to effectively respond to and anticipate customer needs.
• Ensuring the retail staff has the skill to provide the highest levels of customer service for maximizing sales.
• Assisting the Store Manager in implementation of operating procedures at the store as per company standards.
• Ensure the brand and company’s policies and procedures are adhered to by all staff at all times.
• Regularly audits own store administration and resolves any issues.
• Manage the daily roster, leave and grievances of the retail staff.
• Maintain the visual merchandising standards at the store at all times as per set VM standards.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Provide feedback to the Store Manager and/or Area Manager regarding employees and products.
• Ensure awareness and vigilance at all times regarding store security without negligence.
• Stay updated about the various brands of the group for suggestive selling to customers.
• Assume end‑to‑end store responsibility in the absence of the Store Manager.
• Must be physically fit to stand for extended hours and perform heavy lifting.