Deputy Boutique Manager – Solitaire Boutique, KSA

Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

• Support the Boutique Manager in achieving and exceeding boutique sales targets.
• Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
• Lead daily business follow ups and sales briefings with the team.
• Identify opportunities to maximize boutique performance.
• Support cross category collaboration to optimize business results.

• Ensure an exceptional luxury client experience aligned with Dior standards.
• Develop relationships with high value clients and VIPs.
• Encourage client appointments, private presentations, and client outreach.
• Support the team in building and maintaining strong client portfolios.
• Monitor consistency of service across the boutique.

• Support the Boutique Manager in leading and motivating the team.
• Provide coaching on sales techniques and product knowledge.
• Ensure clear communication of targets and expectations.
• Support recruitment, onboarding, and team development.
• Participate in performance reviews and development plans.

• Ensure smooth daily boutique operations.
• Oversee opening and closing procedures.
• Monitor stock management and inventory accuracy.
• Ensure compliance with company policies and procedures.
• Maintain visual merchandising and boutique presentation standards.