District Manager, Retail

Purpose

Purpose & Overall Relevance for the Organization As a District Manager Retail you will oversee the operations and performance of multiple retail stores within a designated geographic area Your primary objective is to drive sales achieve financial targets and ensure an exceptional customer experience in each store under your supervision You will provide leadership guidance and support to store managers and their teams fostering a culture of excellence and achieving operational excellence

Define appropriate staffing levels for each store to ensure excellence in service levels while meeting required standards in Sales Per Hour Personal Expenses and NPSLead the recruitment process for Store Managers ensuring high-quality staff

Ensure adequate team training across all stores building a team culture focused on improvement and personal development

Support Store Managers career development ensuring succession planning is in place

Manage store team performance be an inspirational role model set expectations provide appropriate recognition handle conflict crisis constructively and ensure store staff well-being

Ensure that stores maintain a high level of customer service focusing on customer satisfaction and loyalty

Address customer complaints and issues promptly and professionally Promote a welcoming and inviting in-store atmosphere

Ensure appropriate product placement on the sales floor focusing on best sellers

Partner with Store Managers and Visual Merchandisers to ensure a consistent and appealing store look Provide input to the Senior Director of Retail Operations and Europe HQ regarding consumer trends categories seasonality and store purpose

Ensure adherence of every store to local labor and Health and Safety laws as well as adidas policies

Drive store operational excellence ensuring compliance with House of Retail principles proper setup of back-of-house implementation of retail key operating procedures

Accountable for store stock management particularly regarding inventory controls SOH and shrinkage

Ensure the DM checklist is executed regularly as part of the store visit procedure and reflects the real status of the store

Support store openings and closure projects working closely with Real Estate and Store Development teams

Provide regular feedback on service levels for maintenance security and cleaning services to the Senior Director of Retail Operations and Europe HQProvide regular feedback on store location trading zone trends presence of new retailers and competitors and indicate potential opportunities for relocations openings to the Senior Director of Retail Operations and Europe HQAct as a single point of contact for retail park managers

Ensure stores and district financial targets are met establish a monthly P & L review and hold accountability for store Net Sales conversion rate omnichannel services personal expenses and shrinkage Influence other operating overhead cost items such as cleaning and security services and store consumables e.g shopping bags Provide input for store performance planning as part of the Budget Forecast and Integrated Business Planning Processes

Actively provide feedback to retail back-office functions and stakeholders within assigned projects acting as a regular voice of the consumer for creating and improving retail operations and channels

Lead the implementation of omnichannel consumer journey experiences and relevant tools for high-quality retail experiences in stores focusing on continuous improvements

Ensure all stores in the district are visited at least three times per quarter

Retail & Franchise Backoffice functions

Finance & HRRetail Zone cluster local teams Influencers communities local assets Landlords mall centers management Other Senior District Managers Retail Europe

Consumer-first mindset

Strong leadership interpersonal and communication skills

Strong people management skills and role-modeling

Multiplier who amplifies and empowers team members and…