Retail, Retail & Store Manager

To provide the most relevant, highest quality, fashion clothing and accessory brands for our customers at any point in time.

Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
• Set shop team attendance schedules according to business needs ad follow up implementation.
• Manage all inter shops transfers and communicate properly to area manager
• Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
• Handle team grievances and disciplines

• Set targets for team daily/weekly/monthly.
• Motivate team to achieve their individual and store targets, and determine top and low performers
• Analyze shop and brand performance and take necessary action with approval from area manager.
• Support all marketing activities

• Demonstrate six steps with outstanding customer service and be a role model for team.
• Handle customer complaints.
• Provide appropriate after sales service to all customers
• Provide feedback to area manager about customer needs.
• Ensure to keep all promises made to customer.
• Enhance the customer service provided to customer through shop team

• Ensure appropriate stocks of products are available
• Conduct inventory of products as per standards and ensure accuracy
• Ensure all transfers in and out are accurately recorded as per policy

• Young energetic candidates with excellent communication skills
• fluent English speaking
• minimum 5 years in fashion sales experience , 3-5 years in same position
• Age 30-33 years old
• Presentable
• Planning and analytical thinking skills
• Good Communication Skills
• Good Leadership Skills

Merge is founded in 2003 under the Egyptian law, license # 505, Merge has been performing more than being a recruitment company by providing proactive tailored recruitment solutions that fits all types of organizations. Our philosophy is no matter how large or small our client’s organization is, our ultimate is to exceed our client’s expectation in every way possible.

Today Merge is proud to be one of the top recruitment companies in Egypt, having successfully executed broad recruitment plans of