Sales Associate - Retail Customer Service

Role:
Sales Associate
- Retail Customer Service

Location:

Riyadh, Saudi Arabia Industry: Retail Function:
Sales-Retail

Experience:

Previous sales experience preferred Job Type: Full Time Work Arrangement:
On-site

Apparel Group is hiring a Sales Associate
- Retail Customer Service in Riyadh, Saudi Arabia to represent the brand through customer service, product knowledge, and sales support. The role focuses on converting customer interest into sales, maintaining store and visual merchandising standards, processing transactions accurately, supporting stock availability, and creating a welcoming retail experience.

Country:
Saudi Arabia City:
Riyadh Industry: Retail Function:
Sales-Retail Salary:
Not disclosed Gender: No Preference Candidate Nationality:
Not specified

Job Type: Full Time Work Arrangement:
On-site

The Sales Associate represents the brand on the sales floor by assisting customers, identifying their needs, recommending suitable products, and supporting sales performance. The position also contributes to merchandising, inventory accuracy, transaction processing, store security, and other operational duties assigned by the Store Manager or Assistant Store Manager.

• Greet customers and assist them in selecting products suited to their needs.
• Engage proactively with customers to convert browsing interest into purchases.
• Follow the company 's GUEST service model:
  Greet, Understand, Explain, Sell, Thank.
• Promote the company 's loyalty program to encourage repeat purchases.
• Maintain knowledge of the group 's brands to support product recommendations and cross-selling.
• Explain product features, benefits, materials, and care instructions accurately.
• Upsell and cross-sell relevant products to maximize sales opportunities.
• Maintain awareness of current products, promotions, and available inventory.

• Display products attractively according to established store layout standards.
• Follow visual merchandising guidelines across the sales floor.
• Apply stock management procedures, including requirements for clearance merchandise.
• Maintain accurate records of incoming and outgoing stock.
• Replenish and re-merchandise products to maintain availability on the sales floor.
• Keep product knowledge current to provide accurate customer recommendations and support stock-loss prevention.

• Operate the Point of Sale system efficiently for customer billing and transactions.
• Balance the cash till at the beginning and end of shifts.
• Process cash, credit card, voucher, and automatic debit payments accurately.
• Issue receipts, refunds, and change correctly.
• Follow applicable transaction and cash-handling procedures.

• Maintain awareness of store security throughout the shift and follow established loss prevention procedures.
• The Sales Associate is expected to support an orderly sales floor, maintain appropriate stock presentation, and follow operational instructions provided by store management.

• Maintain a professional and well-groomed appearance.
• Demonstrate a positive and customer-focused attitude.
• Remain flexible and available for extended working hours during peak sales periods when required.
• Maintain current product knowledge to support customer service and sales activities.

• Bachelor 's degree.
• Effective communication and interpersonal skills.
• Ability to contribute to a welcoming customer experience.
• Previous experience in a sales role is preferred.