Customer Support Representative - Construction Equipment | Al-Futtaim Automotive | FAMCO

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About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al‑Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer.

Driven by its purpose to enrich lives and elevate communities, Al‑Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long‑term value for customers, communities and partners while building a responsible legacy for future generations.

We are seeking a proactive and customer‑focused Customer Service Representative, Commercial Vehicles to join the FAMCO KSA. You will serve as the primary point of contact for customers while supporting showroom operations and coordinating with the sales, aftersales, warehouse, and logistics teams. The role is responsible for handling customer inquiries, coordinating deliveries, supporting order fulfilment, preparing documentation, and helping ensure a smooth and positive customer experience.

• Serve as the first point of contact for customers and respond to sales, service, and general inquiries professionally and promptly.
• Handle customer concerns and complaints in line with company service standards.
• Support walk‑in customers and coordinate their requirements with the sales and aftersales teams.
• Maintain accurate and organised records of customer interactions, transactions, deliveries, and communications.
• Contribute to customer satisfaction and retention through responsive and reliable service.
• Coordinate with sales, aftersales, warehouse, and logistics teams to support seamless order processing and fulfilment.
• Prepare delivery schedules and ensure that all required documentation is complete.
• Maintain and update stock reports to support accurate inventory tracking and reporting.
• Prepare daily stock and sales reports and support stock updates and provision calculations.
• Create and update customer information, vendor accounts, and related data.
• Prepare and process payments and invoices in accordance with company procedures.
• Monitor receivables and follow up on outstanding customer payments.
• Review and verify work orders before billing to help ensure accuracy.
• Submit invoices to customers promptly and maintain proper supporting records.
• Ensure compliance with applicable safety regulations and manufacturer guidelines.

• Bachelor's Degree or equivalent
• Hands‑on experience working in the Construction Equipment industry in KSA, with a strong understanding of the local market
• Working knowledge of Microsoft Office, with SAP experience preferred.
• Strong customer service and customer‑focused mindset.

You will be part of the FAMCO KSA team and will report to the Regional Aftersales Manager. You will work closely with colleagues across sales, aftersales, warehouse, and logistics to coordinate customer requirements, deliveries, order fulfilment, and showroom operations.

• Confidence in managing customer inquiries and coordinating requirements with internal teams.
• Familiarity with stock reporting, invoices, payments, receivables, and delivery documentation is advantageous.
• A proactive, organised, and customer‑oriented approach.
• The ability to maintain accuracy while working in a busy and fast‑paced environment.
• Excellent communication and interpersonal skills.
• Strong…