Customer Support Representative – Construction Equipment Al-Futtaim Customer Service
Listed on 2026-10-12
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Retail
Customer Service Rep, Office Administrator/ Coordinator
Job Title: Customer Support Representative – Construction Equipment
We are seeking a proactive and customer-focused Customer Service Representative, Commercial Vehicles to join the FAMCO KSA. You will serve as the primary point of contact for customers while supporting showroom operations and coordinating with the sales, aftersales, warehouse, and logistics teams. You will be part of the FAMCO KSA team and will report to the Regional Aftersales Manager.
Key Responsibilities:- Serve as the first point of contact for customers and respond to sales, service, and general inquiries professionally and promptly.
- Handle customer concerns and complaints in line with company service standards.
- Support walk-in customers and coordinate their requirements with the sales and aftersales teams.
- Maintain accurate and organised records of customer interactions, transactions, deliveries, and communications.
- Contribute to customer satisfaction and retention through responsive and reliable service.
- Coordinate with sales, aftersales, warehouse, and logistics teams to support seamless order processing and fulfilment.
- Prepare delivery schedules and ensure that all required documentation is complete.
- Maintain and update stock reports to support accurate inventory tracking and reporting.
- Prepare daily stock and sales reports and support stock updates and provision calculations.
- Create and update customer information, vendor accounts, and related data.
- Prepare and process payments and invoices in accordance with company procedures.
- Monitor receivables and follow up on outstanding customer payments.
- Review and verify work orders before billing to help ensure accuracy.
- Submit invoices to customers promptly and maintain proper supporting records.
- Ensure compliance with applicable safety regulations and manufacturer guidelines.
Experience
Required:
Hands‑on experience working in the Construction Equipment industry in KSA, with a strong understanding of the local market.
Education
Qualifications:
Bachelor’s Degree or equivalent.
- Microsoft Office
- SAP (preferred)
- Stock reporting
- Invoicing
- Delivery documentation
- Interpersonal skills
- Organisational skills
- Time management
- Problem‑solving
Employment / Job Type: Full Time
Nationality: Any Nationality
About the Company:One of the largest privately held UAE conglomerates, with roots in the 1930s and operations in automotive, retail, real estate, financial services, and health. It represents brands including Toyota, Lexus, Honda, IKEA, ACE, and Marks and Spencer, and develops destinations such as Dubai Festival City. The group employs tens of thousands regionally.
Company Industry: Automotive
Department /
Functional Area:
Aftersales
Closing Date: Not mentioned (apply as soon as possible)
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