Boutique​/Store Manager

A prestigious international luxury watch brand is preparing to open a new boutique in Riyadh, Saudi Arabia, and is seeking an experienced and accomplished Boutique Manager to lead the boutique’s commercial performance, client experience, team development, and day-to-day operations.

• Lead the boutique in achieving and exceeding sales targets and commercial objectives.
• Develop and implement effective sales strategies to drive sustainable business growth.
• Monitor individual and team KPIs and take appropriate action to maximize performance.
• Identify opportunities to grow the boutique’s client base and strengthen its position within the Riyadh luxury market.
• Maintain an active presence on the sales floor and personally support high-value and strategic transactions.
• Build, develop, and maintain strong relationships with VIP, VVIP, and high-net-worth clients.
• Proactively develop new client relationships through networking, referrals, events, and personalized outreach.
• Maintain an in-depth understanding of key clients, including their preferences, purchasing history, and future requirements.
• Ensure consistent and professional follow-up with existing and prospective clients.
• Leverage an established network within the Saudi luxury market to generate new business opportunities.
• Lead, motivate, coach, and develop the boutique sales team.
• Establish clear individual objectives and monitor performance against agreed targets and KPIs.
• Conduct regular sales briefings, coaching sessions, and performance reviews.
• Ensure the team maintains excellent knowledge of luxury watch collections, products, brand heritage, and luxury selling techniques.
• Foster a professional, collaborative, performance-driven, and client-focused boutique culture.
• Oversee all day-to-day boutique operations and ensure compliance with company procedures and standards.
• Ensure the highest standards of boutique presentation, grooming, visual merchandising, product display, and overall client experience.
• Monitor stock levels, inventory movements, product security, and relevant operational controls.
• Ensure accurate and timely sales reporting and administrative documentation.
• Coordinate with management and relevant support teams regarding boutique requirements, stock, client requests, events, and operational matters.
• Act as an ambassador for the luxury brand and consistently represent the brand with professionalism, discretion, and sophistication.
• Ensure every client interaction reflects the standards expected within an international haute horlogerie environment.
• Develop strong knowledge of the luxury watch market, competitors, industry developments, and client trends in Saudi Arabia.

• 3–5 years of relevant management experience within a luxury watch or fine jewellery boutique.
• Proven track record of achieving and exceeding commercial and sales targets.
• Demonstrated experience leading, motivating, and developing high-performing luxury retail teams.
• Strong experience managing VIP, VVIP, and high-net-worth clientele.
• An established network and/or client portfolio within the Saudi luxury market is highly desirable.

• Excellent clienteling, networking, and relationship‑management capabilities.
• Strong knowledge of the Saudi luxury retail market, preferably Riyadh.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• A sophisticated, polished, and professional presentation appropriate for a high‑luxury boutique environment.
• Strong commercial awareness and attention to detail.
• Flexibility to work according to luxury retail trading hours and business requirements.

Arabic and English

Full Time

Any Nationality

A Saudi headquartered human capital consultancy that began as a headhunting firm and now offers wider talent services. Its work spans recruitment, executive search, assessment centres, employer branding, HR consulting and career coaching for organisations across the Middle East and North Africa.

Retail

Retail

Not mentioned (apply as soon as possible)