Arabian Oud - Store Manager; FTC)

Our journey began in the traditional marketplace of Riyadh, Souk Al-Zal, with a vision tocreate some of the world's most luxurious fragrance experiences. Today, Arabian Oudstands as a globally recognised luxury fragrance house with stores across major international cities including London, Paris, Dubai, Milan, Madrid, and New York.

We are seeking an inspiring and commercially driven Assistant Store Manager who will support the Store Manager in delivering exceptional luxury retail experiences, leading high-performing teams, and driving commercial success while upholding the prestige andheritage of the Arabian Oud brand.

• Lead the day-to-day store operation, ensuring Arabian Oud standards are consistently delivered.
• Lead, coach, develop, and motivate the team to achieve individual and store sales goals.
• Plan staffing and schedules to ensure optimal coverage during peak trading periods.
• Foster a positive, accountable team culture, addressing performance issues and recognising highperformers.
• Conduct regular team briefings, training sessions, and product knowledge development.

• Champion a customer-centric approach, delivering personalised fragrance experiences and recommendations.
• Drive sales through effective product demonstrations, scent pairing, cross-selling, and upselling strategies.
• Resolve escalated guest concerns with empathy, professionalism, and timely follow-through.
• Monitor store performance and take action to maximise sales, conversion, average transaction value, and customer retention.
• Maintain consistent brand messaging and luxury service standards across the sales floor.

• Execute and maintain premium visual merchandising standards throughout the store.
• Monitor inventory levels and oversee receiving, stock transfers, back-of-house organisation, and replenishment.
• Lead seasonal launches, promotions, fragrance launches, and activations with compelling displays.
• Oversee regular stock counts, cycle counts, and annual physical inventory, minimising stock loss and discrepancies.

• Oversee opening and closing procedures, cash handling, and POS accuracy.
• Ensure store maintenance, cleanliness, presentation, and health & safety standards are consistently maintained.
• Prepare and analyse daily and weekly sales reports and KPI performance.
• Manage rotas, payroll inputs, attendance, and relevant HR administration in line with company processes.

• Maintain strong knowledge of fragrance notes, collections, brands, and market trends.
• Build effective relationships with suppliers, vendors, and brand representatives for events, samples and promotions.
• Plan and support in-store events, activations, private shopping appointments, and clienteling initiatives.
• Represent Arabian Oud with professionalism, discretion, and a strong understanding of its luxury heritage.