Sales Associate - Fashion Retail

Sales Associate
- Fashion Retail Job Snapshot
- Role:
Sales Associate

- Location:

Riyadh, Saudi Arabia
- Industry: Retail
- Function:
Sales-Retail

- Experience:

1-2 years of relevant industry experience
- Job Type: Full Time
- Work Arrangement:
On-site

Majid Al Futtaim Lifestyle is seeking a customer-focused Sales Associate to join its retail operations team in Riyadh, Saudi Arabia. The Sales Associate will be responsible for delivering exceptional customer service, achieving sales targets, and creating a welcoming shopping experience in line with Majid Al Futtaim 's service standards. This role involves understanding customer preferences, recommending suitable merchandise, promoting additional products through upselling and cross-selling, and maintaining high standards of store presentation.

The successful candidate will demonstrate strong communication skills, a passion for customer service, and the ability to contribute to store sales performance while building lasting customer relationships.

• Country:
  Saudi Arabia
• City:
  Riyadh
• Industry: Retail
• Function:
  Sales-Retail
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

• Deliver exceptional customer service in accordance with Majid Al Futtaim 's established retail guidelines.
• Welcome customers professionally and identify their shopping needs and preferences.
• Provide helpful product information and personalized recommendations.
• Create a positive shopping experience that encourages customer satisfaction and loyalty.
• Address customer questions and concerns promptly and professionally.
• Escalate unresolved customer concerns to the Store Manager when necessary.
• Maintain a customer-first approach throughout every interaction.

• Work towards achieving assigned individual and store sales targets.
• Identify opportunities to exceed sales objectives through effective customer engagement.
• Apply advanced selling techniques to understand customer requirements and recommend suitable merchandise.
• Use product knowledge to identify relevant upselling and cross-selling opportunities.
• Encourage higher-value transactions by presenting appropriate product options.
• Build strong customer relationships that support repeat purchases and long-term loyalty.
• Contribute to the overall commercial performance of the store.

• Maintain a thorough understanding of available products and merchandise.
• Assist customers in selecting products that match their needs and preferences.
• Help customers locate merchandise within the store.
• Recommend suitable alternatives when requested products are unavailable.
• Assist customers in finding or obtaining merchandise from other Majid Al Futtaim fashion brands and stores when appropriate.
• Use product knowledge to provide accurate information and support purchasing decisions.

• Maintain store cleanliness, tidiness, and presentation standards throughout daily operations.
• Support merchandise replenishment to ensure products remain available and appropriately displayed.
• Assist with routine in-store activities as directed by the store management team.
• Contribute to an organized and welcoming retail environment.
• Ensure store presentation and operational practices remain consistent with company guidelines.
• Work collaboratively with colleagues to maintain efficient store operations.

• Follow all applicable store security policies and operational procedures.
• Handle merchandise responsibly to help prevent damage and stock loss.
• Remain attentive to store security requirements during daily activities.
• Support stock protection measures in accordance with company regulations.
• Report relevant stock or security concerns through established store procedures.

High School Certificate.

• 1-2 years of relevant industry experience.
• Experience in a customer-facing retail or sales environment is relevant to the responsibilities of this position.

• Good verbal communication and interpersonal skills.
• Excellent customer service skills.
• Ability to understand customer needs and recommend suitable products.
• Strong customer engagement and relationship-building abilities.
• Sales-oriented approach with a commitment to achieving targets.
• Ability to apply product knowledge in upselling and…