Strategic Account Manager - KSA

About Us

Web Engage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps.

We work with thousands of brands worldwide across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare and Online Retail. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021. We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia.

A battle-hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts.

Learn more about us at

• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• Preferably a Masters degree in Business Administration
• Domain – Experience with analytics, data, databases or business intelligence preferred
• Go-Getter – Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication – You know what to say and more importantly, how to say it
• Experience in Digital Marketing products will be an added advantage

• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects)
• Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyse business potential, conceptualise and execute strategies to drive sales and achieve desired targets
• Implement processes to improve on the quality of deliverables and reduce turnaround time
• Responsible for conflict resolution and compliance on client deliverables and revenue
• Identification of client goals and representing their interest to internal teams
• Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status to identify potential issues and/or opportunities related to the project/account
• Proactively identify any risk in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation, etc.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!

Referrals increase your chances of interviewing at Web Engage by 2x

Mid-Senior level

Full-time

Sales and Business Development

Technology, Information and Internet