Account Manager Sell

Position: Account Manager Sell Out
**
* Key Responsibilities:

**** Manage and visit assigned portfolio.
* Deliver the Net Turnover and any other sales targets taking corrective action when result materially deviates from expected.
* Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected.
* Definition of merchant’s contract conditions (within the guidelines received) and deliver of account specific contractual obligations.
* Improve merchants’ knowledge and expertise with our services.
* Maximize TFS business (IR and RR management)
* Document in CRM all merchant’s specific information and activity done.
* Business Statistics analysis, presentation, discussion, and action
* Action plans and store visits in line with company segmentation model
* Control the receivable to minimize bad debts exposure
* Deliver to the stores the activities have been agreed with the merchant’s HQ
* Document in CRM all merchant’s specific information and activity done
** Additional:
Division of work in percentage**
* ** Client Relationship Management (30%)**  + Building and maintaining strong relationships with existing clients.  + Regular check-ins and follow-ups to ensure client satisfaction.  + Addressing client inquiries and resolving issues promptly.
* ** Sales and Business Development (25%)**  + Identifying and pursuing new sales opportunities.  + Developing and executing sales strategies.  + Negotiating contracts and closing deals.
* ** Account Management and Administration (20%)**  + Managing client accounts, including onboarding new clients.  + Preparing and delivering reports, presentations, and proposals.  + Tracking sales metrics and maintaining CRM systems.
* ** Collaboration and Coordination (15%)**  + Working with internal teams (e.g., marketing, product development) to meet client needs.  + Coordinating with other sales team members to ensure alignment on strategies and goals.  + Participating in team meetings and strategy sessions.
* ** Market and Product Knowledge (10%)**  + Staying updated on industry trends, market conditions, and competitor activities.  + Continuously learning about the company’s products and services to effectively sell and support them.  + Attending training sessions, webinars, and industry events.

These percentages can be adjusted based on the specific needs of the role and the company. For instance, in a highly competitive market, more time might be spent on strategic account planning and business development. In contrast, if the role is heavily client-focused, more emphasis might be placed on relationship management and internal coordination.
** Main KPI’s
** The KPI’s which the performance of this role is specifically measured:
* Net Turnover, Turnover from new business
* MC/GC ratio, Customer retention rate, Auto Fill coverage
* Refund Ratio, Hit Rate, Ageing
*** Competencies***
* ** Customer Service Orientation**:
Commitment to providing exceptional service and exceeding client expectations to enhance client loyalty and retention.
* ** Adaptability and Flexibility:
** Readiness to adjust to changing client needs, market conditions, and company strategies while maintaining high performance.
* ** Industry Knowledge**:
Deep understanding of the industry, market trends, and the company’s products or services to provide valuable insights and recommendations to clients.
* ** Financial Acumen**:
Understanding of financial principles, budgeting, and forecasting to manage account profitability and contribute to the company’s financial goals.
* ** Attention to Detail**:
Meticulousness in managing account details, contracts, and client requirements to prevent errors and ensure accuracy.
*** Skills
* *** Self-motivated, customer focused, and target driven.
* Good customer relationship and management
* Negotiation skills
* Ability to sell the full product portfolio.
* Priority planning
* Problem-solving attitude
* Good knowledge of MS Office products (Excel, Word, PowerPoint, etc..)
* Hunting
* ** Qualifications and education requirements
**** University Graduate
* Genuine sales talent with strong results orientation, passion, and determination to reach sales targets.
* 2 - 3 years…