Senior Account Manager

We are seeking an experienced Senior Account Manager with a strong background in IT Infrastructure, Digital Transformation, and Managed Services, and established relationships across government and semi-government entities. The role will lead the growth and strategic management of key public-sector accounts within our Commercial department. The successful candidate will leverage deep knowledge of these technology domains, public-sector digital needs, and existing networks to drive revenue growth, expand solution adoption, and deliver exceptional client satisfaction.

• Manage and grow strategic relationships with government and semi-government clients to build long-term partnerships.
• Leverage an established network within the public sector to unlock new business opportunities and strategic deals.
• Develop and execute account plans focused on revenue growth and retention.
• Deliver tailored technical, commercial, and financial proposals aligned with client needs.
• Navigate government procurement processes, tenders, and framework agreements effectively.
• Oversee contract execution and ensure delivery quality and commercial commitments.
• Identify upselling, cross-selling, and new business opportunities within existing accounts.
• Resolve client escalations professionally to maintain top-level satisfaction.
• Monitor account performance, collections, and submit regular reports to management.
• Relay client feedback to internal teams to support service improvement.
• Represent the company in key client meetings, government forums, and industry events.
• Maintain strict confidentiality of client data and strategic information.

• Bachelor’s degree in Business Administration, Sales, Marketing, Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in account management or sales within the technology sector, with proven experience in IT Infrastructure, Digital Transformation, and/or Managed Services preferably serving government and semi-government clients.
• Established network and strong existing relationships with decision-makers in the public sector, ideally in technology, digital, ICT, or infrastructure-related roles.
• Solid understanding of government procurement cycles, tendering platforms (e.g., Etimad), and regulatory frameworks relevant to technology and ICT projects.
• Demonstrated success in achieving revenue targets and closing complex deals in the technology sector.
• Strong negotiation, communication, and stakeholder management skills at executive level, with the ability to discuss both technical and commercial aspects of solutions.
• Excellent communication skills in Arabic and English.