Account Manager; Strategic Government and Border-Management Accounts​/Arabic Speaker

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward‑we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations.

Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

As a Sales & Account Manager for Saudi Arabia, reporting to the VP Commercial KSA, you will act as the senior commercial owner for a portfolio of strategic government and border‑management customers, with an initial focus on strategic national technology, information, and border‑management organizations. You will combine strong account management expertise with strategic sales capabilities to expand SITA’s footprint, accelerate pipeline growth, and strengthen customer loyalty.

The role requires the ability to influence senior stakeholders, communicate compelling business value, build strategic partnerships, and uncover new growth opportunities through consultative engagement and ecosystem collaboration. In addition to managing assigned strategic accounts, you will contribute to the development of SITA’s broader Government and Border ecosystem and support the expansion of SITA into adjacent and emerging markets, including Tourism, Hajj and Umrah, sports, and other government‑led sectors.

Success in this role requires excellence in Strategic Storytelling & Executive Communication to articulate SITA's value proposition and influence decision‑makers, as well as Ecosystem Partnerships & Hunter Growth to identify, develop, and convert growth opportunities into sustainable revenue streams. These capabilities support SITA’s strategy of expanding customer value while strengthening long‑term partnerships. As a senior member of the KSA commercial team, you will also provide commercial guidance and pursuit support to the Grade 5 Sales and Account Manager responsible for emerging markets, helping develop account strategies, navigate complex stakeholders, and progress strategic opportunities.

• Own and grow a portfolio of strategic government and border‑management accounts, taking end‑to‑end responsibility for the commercial relationship, account strategy, customer engagement, retention, and profitable growth.
• Develop and execute comprehensive Account Development Plans covering customer priorities, stakeholder mapping, installed base, contract position, whitespace opportunities, competitive threats, engagement actions, and short‑ and long‑term growth objectives.
• Build and maintain comprehensive stakeholder maps across assigned customers, developing relationships with executive sponsors, business owners, technical stakeholders, procurement teams, and operational users.
• Protect and expand SITA’s existing business by identifying, pursuing, and closing renewal, upsell, cross‑sell, and net‑new opportunities across assigned accounts and the wider ecosystem.
• Maintain clear oversight of customer contracts, renewal dates, commercial commitments, service scope, and potential revenue risks, initiating renewal and expansion strategies sufficiently in advance.
• Act as the senior commercial point of coordination for customer escalations, working with Delivery, Customer Success, and operational teams to ensure clear…