Strategic Account Manager

About us

Web Engage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we’ve been recognised by G2 as a Marketing Automation Leader in Asia 2021.

We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at

• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyse business potential, conceptualise and execute strategies to drive sales and achieve desired targets
• Implement processes to improve on the quality of deliverables and reduce turnaround time
• Responsible for conflict resolution and compliance on client deliverables and revenue
• Identification of client goals and representing their interest to internal teams
• Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• Proactively identify any risk in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation, etc.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• Must Have
  - The candidate should be proficient in reading, writing and speaking Arabic
• Preferably a Masters degree in Business Administration
• Domain
  - Experience with analytics, data, databases or business intelligence preferred
• Go-Getter
  - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication
  - You know what to say and more importantly, how to say it
• Experience in Digital Marketing products will be an added advantage

• We taketransparencyvery seriously. Along with a full view of team goals, get atop-level viewacross theboardwith our monthly & quarterly town hall meetings.
• A highlyinclusivework culture that promotes arelaxed,creativeandproductiveenvironment.
• Practiceautonomy,open communication,growth opportunities,while maintaining a perfectwork-life balance
• Go oncompany-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

• Learning is a way of life. Unlock your full potential backed with cutting-edge toolsandmentorship(Macbookfor Engagers!)
• Get thebest in class medical insurance(with Covid Carefacilities), programs for taking care of yourmental health, and aContemporary Leave Policy(beyond sick leaves)