Senior Key Account Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-14
Listing for:
Wared Logistics
Full Time
position Listed on 2026-10-14
Job specializations:
-
Sales
Client Relationship Management, Account Manager, Customer Success Management
Job Description & How to Apply Below
To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.
Key Accountabilities:- Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
- Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
- Collaborate with internal teams to proactively manage end to end customer experience
- Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
- Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
- Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
- Act as the first escalation point for major service issues and ensure structured follow-up and closure
- Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.
- Educational Qualifications and
Certifications:
Bachelor’s degree in business administration, Logistics, marketing or related field. - Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance
- Technical
Skills:
Proficiency in CRM platforms. Competence in Microsoft office suite. Ability to analyze commercial performance data and translate into actionable insights - Language
Skills:
Excellent verbal & written communication skills. Fluent in ARABIC and English - Experience: Minimum 2 years of experience in commercial leadership roles.
Position Requirements
10+ Years
work experience
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