Individual Sales Manager; B2C)

Job Purpose
Lead sales of products or services to individual consumers, achieving revenue targets by enhancing the customer experience and developing sales channels.

Duties and Responsibilities

• Prepare and implement individual sales plans in line with the organization’s objectives.

• Manage direct and online sales channels in coordination with the relevant teams.

• Monitor sales performance and analyze customer behavior and product demand.

• Lead the sales team, set targets, track performance, and develop skills.

• Improve the customer experience throughout the purchasing journey, and address challenges in collaboration with customer service.

• Coordinate with Marketing regarding campaigns and promotional offers.

• Follow up on pricing, inventory, and product availability with the relevant departments.

• Prepare sales forecasts, periodic reports, and submit recommendations.

• Monitor the market and competitors, identify growth opportunities, and improve sales methods.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Relevant experience in individual sales, preferably with experience supervising or managing teams.

• Skills in leadership, communication, customer service, and negotiation.

• Ability to analyze sales data and use customer management systems.

• Ability to work toward clear goals and performance indicators.

Key Performance Indicators

• Achieve sales and revenue targets.

• Increase in the number of customers and purchase frequency rate.

• Conversion rate and average order value.

• Customer satisfaction and service quality.

• Accuracy of sales forecasts and expense management.