Territory Manager - RUH

Reporting to the Direct Sales Manager, you will be responsible for the revenue generation of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new business opportunities.

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
• Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers’ business
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.
• Liaise with every department that is responsible for customers
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers
• Monitor credit issues and liaise with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues

1 to 2 years of DHL experience (if transferred within)

• Problem Solving
• Customer Orientation
• Planning and Organizing
• Decision Making
• Results Orientation
• Teamwork
• Accountability
• Communication Skills
• Self-Management
• Attention to Detail
• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organizational skills, including ability to priorities workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• Good command of English language;
  Arabic an advantage.
• Numerically literate
• Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
• Professional Telephone Behavior
• Customer Services attitude (controlled temperament)
• Dedicated, Hardworking and Enthusiastic
• Flexible and prepared to work long hours
• Reliable

Employment / Job Type: Full Time

Nationality: Any Nationality

DHL is a global logistics and transportation company. The organization provides comprehensive supply chain solutions, international courier delivery, freight forwarding, and express mail services, connecting businesses and individuals through a vast worldwide distribution network.

Closing Date: Not mentioned (apply as soon as possible)