Regional Service Manager
Listed on 2026-10-20
-
Sales
Area Manager, Operations Management, Client Relationship Management -
Management
Area Manager, Operations Management, Client Relationship Management
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide.
As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Lead and manage the after sales business & service operations for assigned overseas regions/markets. Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution to ensure OEM brand reputation, market competitiveness and sustainable business growth.
Key Objectives- Develop and implement regional after sales strategy & business plan in line with OEM global/headquarter targets.
- Manage and develop overseas dealer service network: appointment, audit, training, performance evaluation and improvement.
- Lead regional service capability building: technician & service advisor training, service process standardization, tool & equipment promotion.
- Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure.
- Monitor and improve Customer Satisfaction (CSI/NPS) and handle critical customer/escalated complaints.
- Manage service campaigns, recall/field action, technical support and service operation compliance in the region.
- Collect market & competitor after sales information; provide feedback to HQ for product & service improvement.
- Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency.
- Bachelor’s degree or above;
Automotive Engineering, Mechanical, Business Management or related. - 5+ years of after sales working experience in automotive OEM, preferably with overseas market / export / international after sales experience.
- Deep understanding of automotive after sales: dealer service management, warranty, technical support, parts supply, service training & CSI.
- Proven experience in overseas region management, dealer development and performance improvement.
- Strong business acumen, KPI driven, project management and problem-solving skills.
- Fluent in written and spoken English;
Arabic is a plus. - Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural working environment.
- Good communication, negotiation, presentation and cross-team collaboration skills.
- Familiar with MS Office; experience in automotive DMS/after sales systems is preferred.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).