Parts Advisor

Requisition
1235
-Posted
10/21/2026

- VW

- Riyadh

- Parts Administration

To accurately identify customer parts requirements, manage stock control, process parts orders efficiently, and ensure high levels of customer satisfaction, contributing to overall departmental compliance with company policies and industry standards.

• Maintain up-to-date knowledge of new or updated parts through internal systems (Desktop, parts bulletins,catalogues).
• Stay informed on seasonal requirements, recall campaigns, and promotional parts activities.
• Liaise with Parts Manager to monitor and record lost sales for inventory management.
• Attend regular training courses to develop product and job-related knowledge.
• Secure all stock and ensure it remains in good condition.
• Manage incoming deliveries: verify, bin appropriately, and report discrepancies.
• Issue parts only against documented receipt, payment, or authorized signature.
• Assist in regular stocktaking activities and safeguard against unauthorized removal.
• Ensure cash and cheque payments are correctly handled and secured.
• Place and track special parts orders balancing speed and economy as per guidelines.
• Source additional parts availability externally when required.
• Use Electronic Parts Catalogue (EPAC, ETKA) for parts number searches.
• Identify and satisfy customer parts requirements professionally and promptly.
• Provide clear information regarding parts warranties and processes.
• Receive and serve customers courteously and promptly.
• Maintain excellent relationships with customers to foster loyalty and satisfaction.
• Maintain accurate customer records, including Parts Club membership data.
• Keep the parts area clean, organized, and compliant with Health & Safety standards.
• Follow recycling and environmental guidelines for disposed/damaged parts.
• Adhere strictly to all Volkswagen and company-specific operational procedures.
• Understand and deliver based on customer needs.
• Maintain and manage parts stock effectively.
• Handle stock entry, returns, and customer complaints professionally.
• Achieve incremental sales and contribute to process improvements.
• Use technology tools efficiently for operational excellence.
• Collaborate across departments to enhance customer care and improve profitability.
• Understand broader business impacts and represent the Volkswagen brand effectively.

• Numerate and literate at a clerical level.
• NVQ Level 2 in Distribution Operations or equivalent.

• Good understanding of basic vehicle layouts and parts locations.
• Proven experience in stock handling and inventory control.
• Proficient computer skills, including email and inventory management systems.

• Customer Service Skills
• Inventory and Stock Management
• Technical Knowledge of Automotive Parts