Senior Partner Account Manager

Reports to: SVP of Partnerships & Ecosystem

Level: Individual Contributor

Location: Saudi Arabia (KSA)

Region: KSA, with collaboration across MENA

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster's agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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We are looking for a Senior Partner Account Manager to manage and grow Napster's channel and strategic partner relationships across Saudi Arabia.

You will be the primary point of contact for a portfolio of partners, responsible for driving engagement, developing joint pipeline, coordinating internal resources and ensuring partners are enabled, activated and commercially successful.

Working closely with Sales, Solutions Engineering, Professional Services and Partner Marketing, you will help partners identify opportunities, progress deals and grow revenue. You will bring strong relationship management, commercial discipline and a hands-on approach to partner success.

• Own day-to-day relationships with assigned channel and strategic partners across KSA.
• Act as the primary point of contact, coordinating partner needs, requests and escalations.
• Establish regular partner cadence calls, pipeline reviews and quarterly business reviews.
• Build strong relationships with partner stakeholders, from sales teams to executive leadership.

• Drive partner-sourced and partner-influenced pipeline and revenue.
• Work with partners to identify opportunities, map target accounts and support joint sales pursuits.
• Maintain clear visibility of partner pipelines, opportunities, next steps and blockers.
• Ensure consistent follow-through on joint business plans and commercial commitments.

• Own partner onboarding and activation, ensuring partners have the knowledge, tools and support needed to succeed.
• Coordinate sales and technical enablement with internal teams.
• Identify gaps in partner readiness and drive actions to improve engagement and productivity.
• Help partners build the confidence and capability to position and sell Napster solutions.

• Serve as the central coordination point between partners and Napster's internal teams.
• Engage Sales, Solutions Engineering, Professional Services and other resources to support partner opportunities.
• Coordinate joint marketing activities, campaigns and partner investments with Partner Marketing.
• Resolve operational challenges and ensure partners receive timely support.

• Track partner performance against pipeline, revenue and activation goals.
• Provide regular updates on partner activity, opportunities, risks and priorities.
• Identify opportunities to strengthen engagement and expand existing partner relationships.

• 6 + years of experience in partner account management, channel sales, alliances or enterprise technology sales.
• Strong experience managing channel and strategic partner accounts within Saudi Arabia.
• Established relationships across the KSA technology ecosystem, including system integrators, resellers and technology partners.
• Proven ability to develop partner pipeline and contribute to revenue growth.
• Experience managing partner business reviews, joint account planning and sales cadences.
• Ability to coordinate cross-functional teams and manage multiple partner priorities.
• Strong communication, stakeholder management and problem-solving skills.
• Commercially focused, organized and proactive, with strong follow-through.
• Fluent in Arabic and English.
• Experience in enterprise software, SaaS, cloud or AI preferred.

You are the person partners trust and turn to when they need support, resources or help progressing an opportunity.

You build strong relationships, maintain a consistent operating cadence and ensure that partner commitments translate into action. You understand what's happening across your partner accounts, where the pipeline is coming from and what needs to…