Security Team Leader

As the Hotel Security Team Leader, you will supervise and lead the security team to ensure the safety and security of guests, staff, and property within the hotel premises. Your role involves coordinating security operations, managing personnel, and responding swiftly to incidents as the first point of contact.

• Team Supervision and Coordination: Lead and supervise the security team, including officers, guards, and personnel, to maintain a high level of security readiness and professionalism. Coordinate shift schedules, assign duties, and provide guidance.
• Security Patrols and Monitoring: Conduct regular patrols of the hotel premises, monitor for suspicious activities, hazards, or breaches, and oversee CCTV, alarms, and access control systems.
• Incident Response and Resolution: Respond promptly to incidents, disturbances, or emergencies; take appropriate actions and liaise with local authorities, emergency services, and hotel management.
• Guest and Staff Assistance: Provide assistance and support to guests and staff regarding lost items, safety concerns, or emergencies, and maintain a visible presence to deter threats.
• Training and Development: Conduct training on protocols, procedures, emergency response techniques, and mentor staff to enhance skills and professionalism.
• Security Compliance and Reporting: Ensure compliance with regulations, policies, and standards; maintain accurate records of incidents, reports, and investigations.

• Bachelor's degree or higher, or high school diploma or equivalent. Additional certification in security management or a related field is a plus.

• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm under pressure, make quick decisions, and act decisively.
• Physical fitness: ability to stand, walk, and patrol for extended periods.