Student Success Lead

About Noon

Noon Academy is the leading edtech platform in the Middle East, serving over 14 million students and teachers. With a focus on social, group‑based learning and AI, we aim to make learning fun and highly effective, providing access to high‑quality teachers even through virtual channels. After recent Series B funding, we are expanding our reach and impact across the region.

Student Success Lead

Design and operate the system that keeps students on track s role involves building frameworks, segments, and action triggers that deliver the right intervention to the right student at the right moment—systematically and not on a case‑by‑case basis.

• Build and maintain the student segmentation system
  • Define behavioural and performance dimensions such as recency of engagement, frequency of practice, and mastery signals.
  • Translate these dimensions into a maintainable tagging system that updates automatically as student behaviour changes.
• Define action playbooks per segment
  • For each segment, specify the intended action, owner, channel, and cadence.
  • Ensure playbooks run automatically whenever criteria are met.
  • Collaborate with Communication & Reporting to deliver timely messages and with Student Journey to surface upstream issues for high‑risk segments.
• Measure effectiveness
  • Track segment movement over time to evaluate conversions from at‑risk to on‑track states.
  • Run structured tests on interventions—varying action, timing, or channel—and measure outcomes.
  • Iterate playbooks based on findings to improve the system seasonally.
• Own the on‑track view
  • Maintain the operational view of student health across programs.
  • Flag systematic patterns such as whole cohorts drifting away, versus isolated issues.

• At least 2 years of experience in growth, lifecycle/CRM, operations, or data‑driven customer success where you segmented a user population and designed differentiated actions.
• Comfortable working with data—building or reading cohort analyses, defining tagging criteria, and tracking segment migration.
• Experience running A/B tests or structured experiments on interventions, not merely reporting outcomes.

• Health:
  Full medical coverage, including family dependants.
• Time Off: 21 days annual leave.
• Team & Connection:
  Regular social activities with a diverse, low‑ego team.

Noon is an equal‑opportunity employer. We respect and value differences across race, religion, sexual orientation, and gender, providing a welcoming environment for all employees.