IVR Developer

Job Summary

We are seeking a skilled IVR developer with proven experience in designing, building, and maintaining automated telephony systems and creating voice‑driven applications for self‑service on telephony platforms (Genesys, Avaya). The role includes IVR scripting, Voice

XML (VXML) development, and integrating backend APIs to optimize call flows.

• Create and maintain call flows, IVR scripts, and Voice
  
  XML (VXML) applications.
• Integrate IVR systems with backend CRM databases, web services, and APIs.
• Configure and maintain platforms such as Genesys Cloud/Composer, Avaya Aura/Experience Portal, Zoom, Cisco, or Twilio.
• Apply strong knowledge of SIP and VoIP protocols for telephony solutions.
• Work with SQL, Oracle, or other database technologies to support IVR functionality.
• Troubleshoot and debug call flow issues and monitor system performance in complex environments.

Al Riyadh

Avensys

• 5+ years' experience developing IVR systems.
• Design and development of call flows, IVR scripts, and Voice
  
  XML (VXML) applications.
• System integration with CRM databases, web services, and APIs.
• Platform maintenance for Genesys, Avaya, Zoom, Cisco, or Twilio.
• Strong knowledge of SIP and VoIP telephony protocols.
• Experience with SQL, Oracle, or other database technologies.
• Ability to troubleshoot and monitor IVR system performance.