Senior ServiceNow Developer

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.

The Service Now Developer will be responsible for designing, developing, customizing, and maintaining solutions on the Service Now platform. The role includes supporting Service Now modules, developing platform components, integrating Service Now with third-party systems, and ensuring delivered solutions meet business and technical requirements.

• Design, develop, and customize applications and solutions on the Service Now platform.
• Configure and enhance Service Now modules based on business requirements.
• Develop and maintain Service Now components such as Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, and Flow Designer.
• Create and customize forms, fields, tables, views, and UI actions.
• Integrate Service Now with third-party systems using REST/SOAP APIs.
• Develop reports and dashboards to support business and operational needs.
• Perform unit testing, troubleshooting, debugging, and performance optimization.
• Participate in requirement gathering and translate business needs into technical solutions.
• Support Service Now platform upgrades and ensure backward compatibility.
• Maintain technical documentation and follow Service Now development best practices.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a Service Now Developer or in a similar Service Now technical role.
• Strong knowledge of Service Now scripting, architecture, and platform development.
• Experience configuring and customizing Service Now modules such as ITSM, CMDB, Service Catalog, and Knowledge Management.
• Good understanding of ITSM processes, including Incident, Problem, Change, and Request Management.
• Hands-on experience with Service Now integrations using REST/SOAP APIs.
• Familiarity with Agile/Scrum methodologies.
• Strong troubleshooting, problem-solving, communication, and documentation skills.

• Service Now certifications such as CSA, CAD, or CIS – ITSM.
• ITIL knowledge or certification is a plus.
• Experience with HRSD, CSM, or Sec Ops modules.
• Knowledge of CMDB best practices and data modeling.
• Experience working in enterprise or large-scale environments.