AI Agent Delivery Manager

We are looking for an experienced AI Agent Delivery Manager to lead the delivery of enterprise AI solutions, including AI Agents, Voice AI, Agent Studio, Generative AI applications, and enterprise software platforms.

The ideal candidate has strong experience managing end-to-end software implementation projects while also understanding modern AI technologies such as LLMs, RAG, AI Agents, speech technologies, and enterprise integrations.

This role requires close collaboration with customers, sales, solution architects, and engineering teams to ensure successful delivery, customer satisfaction, and project profitability.

• Lead end-to-end implementation of enterprise AI and software projects.
• Manage multiple customer projects simultaneously.
• Ensure projects are delivered on schedule, within scope, budget, and quality standards.
• Build and maintain detailed project plans, milestones, and risk registers.
• Coordinate internal engineering, product, infrastructure, and support teams.
• Drive customer acceptance, UAT, and production go-live.

• Act as the primary delivery contact for enterprise customers.
• Conduct regular project governance meetings.
• Manage customer expectations throughout the project lifecycle.
• Handle escalations and resolve delivery issues proactively.
• Build long‑term trusted relationships with customer stakeholders.

• Lead delivery of AI Chat Agents
• AI Agent Studio
• Contact Center AI (AICC)
• Agentic AI workflows
• Knowledge‑based AI assistants
• RAG‑based enterprise solutions
• Multi‑agent orchestration solutions
• LLM platforms
• Speech‑to‑Text (ASR)
• Knowledge base integration
• API integrations

• API integration
• CRM integration
• Core Banking integration
• Contact Center integration
• SIP/Voice platform integration
• Security and compliance requirements
• Lead project managers, implementation engineers, QA engineers, and solution consultants.
• Coach and mentor delivery engineers.
• Build delivery best practices and standard operating procedures.
• Improve delivery efficiency and customer satisfaction.

• Identify project risks and mitigation plans.
• Manage change requests.
• Ensure delivery quality meets contractual commitments.
• Maintain project documentation and reporting.

Bachelor's degree in:

• Computer Science
• Software Engineering
• Information Systems

Master's degree is a plus.

• 8+ years in enterprise software delivery.
• 3+ years leading software implementation teams.
• Experience with enterprise customers.
• Experience managing multiple concurrent projects.
• Experience in customer-facing delivery roles.
• Experience in banking, telecom, government, or large enterprise projects is highly preferred.

• AI Agents
• Agentic AI
• RAG
• Prompt Engineering
• Vector Databases
• Knowledge Graphs
• AI evaluation

• REST APIs
• Microservices
• Docker
• SQL

Experience with one or more:

• AWS

• CRM
• Contact Center
• ERP
• Core Banking Systems
• Identity Management
• Workflow Platforms

• Agile / Scrum
• Resource Planning
• Budget Control
• Stakeholder Management
• Executive Reporting

PMP, PRINCE2, Scrum Master, or equivalent certifications are preferred.

• Strong leadership ability
• Strong ownership and accountability
• Excellent presentation skills
• Problem‑solving capability
• Ability to work under pressure

Candidates with experience delivering one or more of the following will be highly preferred: