Senior Technical Consultant – ServiceNow BCM

Contract Duration: 4 Months

Education:

Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field

Experience:

7+ Years

This role requires strong expertise in Service Now IRM/GRC, BCM, platform architecture, integrations, workflow automation, and technical leadership, with experience delivering enterprise or government implementations.

Translate business and functional BCM requirements into scalable technical solutions.

• Business Impact Analysis (BIA)
• Business Continuity Plans (BCP)
• Crisis Management
• Recovery Management
• Testing & Exercise Management
• Operational Resilience

Configure and customize Service Now BCM modules.

• Flow Designer workflows
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• Notifications
• Catalog Items

Develop custom solutions where business requirements cannot be met using out-of-the-box capabilities.

Design and implement integrations using:

• REST APIs
• SOAP APIs
• Integration Hub
• MID Server

• CMDB
• ITSM
• ITOM
• Third‑party Risk Management solutions
• Disaster Recovery and Monitoring platforms
• Platform Administration & Performance
• Support platform administration, configuration, and environment management.
• Perform platform performance tuning and optimization.
• Implement secure platform configurations aligned with organizational security standards.

• Review solution designs and code quality.
• Mentor technical consultants and development teams.
• Ensure adherence to Service Now development standards and governance.

• Lead unit testing and system integration testing.
• Support User Acceptance Testing (UAT) and production deployments.
• Assist with cutover planning, go‑live activities, and post‑production hypercare.
• Resolve technical issues and provide ongoing platform support.